Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. My dress is of great quality material and its more than I expected. 2023 HotDeals.com, All rights reserved. And your goods will be delivered for free. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. Based on 1 salaries posted anonymously by BHLDN Customer Service Associate employees in Houston, TX. I was also informed there was nothing else to be done. Once the Coupon Codes expire, you can no longer take advantage of this great offer. Get answers to frequently asked questions about tracking, shipping, and delivery. She told my daughter she only They got your money and give you a crappy product. Use this comments board to leave complaints and reviews about BHLDN. Very very pleased with the ease of ordering, to the rapid delivery. Contact us via chat, 24/7! She ordered the dress 1 size larger than my actual size in case the dress fit small, however when the dress came in it was too big and needed to be sent back. Customer Experience. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Need an ASAP answer? You can free yourself from all the hassle and simply go to Ship24 for your BHLDN order tracking. Funny 2. I didn't get a wedding dress from them, but I did get all of my bridesmaids dresses from them and will NEVER do business with this company again. The employee I spoke to was very rude. You can ask for a new one or refund. They are awful. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. AVOID THIS COMPANY. Updated April 17. Processed return: January 2019. Customer Experience. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. Customer Experience Management: leads and empowers the team to drive . - Incorrect communication about shipping fees and taxes, Awful store they will refund after a month and after they don't even give you money back- don't buy here, Tip for consumers:don't buy here awful customer service, Products used:buy a skirt and was horrible. View our complete return policy and/or start your return online here." To online shopping lovers, it's time to save big right now. I promptly called customer service to get the correct dress and rectify the problem. Then you will know where is the store near you. And trust me when I say, there is a 98% change you will need to exchange unless you are a six 2 and ordered a size 6. Somehow, BHLDN delivery is made from your local delivery service. They got back to me weeks later, and they hadn't read my email right. You can also contact through their social media pages. They misrepresent what items they have in stock and dont inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. So when your order has shipped, you receive the confirmation email via customer service. It is valid. The above information has been designed to indicate the . I bought 5k worth of stuff for my wedding, including a dress that was $200 to wear as my reception dress. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. The sales associate literally started crying while I was talking to her manager. I tried to return a brand new, never worn dress that was still on their website for full price. Learn from my mistakes. I absolutely do not recommend this company. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. At the start, the customer service representative was helpful. They had no idea when I would be getting it. Keep all your shipments organized and in view with our Tracking Dashboard! Prefer to speak with a customer service representative? Where can I find BHLDN's contact information? Their Headquarters are located in Philadelphia. Customer Experience. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. Scalable and flexible pricing that grows with your business. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. Minneapolis, MN. Great customer service experience and beautiful dress! This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. Here is their return policy: Description. You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. I cancelled my order yet they still sent it arriving 3 months later. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. You can check the status of your order here. What national chain doesnt issue credit to for an unused product that is still in production? More posts from the weddingplanning community. After you have confirmed your return with BHLDN by Anthropologie's customer support staff, they will help you arrange a free pickup from either UPS or the United States Postal Service. Dress purchased: Sept 2018. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Or you can find a physical store. Agree with all the other reviews, this place is the WORST! Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Their online reviews are full of people who had the experience. 12/14/2020. I was told my dress was low in stock at the store so I was worried about not getting the right size. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. Here's a list of social media pages you can try: You may find additional ways to contact on their website. She then put me on hold for 10 minutes while she went to check stock. They literally couldn't care less in trying to rectify the situation. Posted: April 11, 2023. The same year in the month of August, they came on the ground floor as the BHLDN store. Gain trust and grow your business with customer reviews. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Customer Experience. Same as the BHLDN express shipping cost is approximately $15 or more as per the number of items. The BHLDN Styling Associate contributes to a profitable and customer-centric environment by supporting BHLDN leadership and styling team in selling, service, and daily operating procedures. The opening hour is shown on the store list or on a map. Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . Ireallyhatesquirrels. Scan this QR code to download the app now. A day later the price of the dress was reduced by 50%. I waited another 8 with no luck. Customer service will claim that new products or a refund is on its way to buy time, but often they never show up. Seems like bad reviews fixed or so. I am honestly devastated. They say at BHLDN that it is clear I would have to pay this, but it was not. Cool 1. I complained about an employee and their racism. I told them that I had proof that my card was charged, and they said that cannot be the case. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. We had a one hour appointment and we were rushed, we only tried on THREE dresses Posted: February 26, 2023. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. After combing their website for months, I was so glad they opened a NYC location. Sounds great, right? Never shopping here again. Leave a review and share your experience with the BBB and BHLDN. This means that we may receive a commission Merchandise must have all tags attached and be returned in original packaging. Sharing is caring! They don't stand behind their products. You are able to get a free shipping promo code here. If returned after 30 days, a merchandise credit will be issued at the original selling price. BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. When I asked her if my daughter Position: BHLDN Senior Stylist Full-Time. I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. How easy is it to get a hold of customer service at bhldn? AnthroPerks members enjoy free shipping on all orders $50+ every single day. Report Save Follow. Follow to get BHLDN's best codes & discounts. "Avignon" column gown with square neckline and peplum hem. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. How can I chat live with a BHLDN customer support rep? Never order from these awful, garbage losers. I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock Nearly cried. I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. You dont have to return the merchandise, and you dont have to pay '. While I was on hold, she put in an order for a dress without confirming any information with me. Fast delivery, full service customer support. You will save $16.62 on average in Save An Further 70% At Bhldn Today. Go to an independent bridal boutique if you can. A supervisor never returned my phone call. I said I needed a dress overnighted. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. Ridiculous. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. Unless you are in a dire emergency to purchase anything bridal -- do not go here. 802. DECEPTIVE wording. BHLDN parcels are customer friendly. My wedding is in 4 weeks. Find out how we combat fake reviews. An understated word with significant meaning charmed us. Size Guides Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. Note that supports live chat. So you have to mention the reasons for returning the parcel. Initial BHLDN complaints should be directed to their team directly. Sign up here. 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