When calling to confirm delivery time, I was told the item was still on backorder. I don't know if the staining is being done by people or machines but their quality control is nonexistent. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape. He spoke to somebody at the warehouse and they were very rude! This was comfortable for both of us. Simply put, Ashley took my order based on false pretenses: that the expected delivery delay would be only four weeks. Very disappointing. They came, they assembled and even showed me how to use the extension feature on my dining table super professional, courteous and cleaned up after themselves. He asked me if I wanted the warranty and I asked him what it covered. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore .. is there no sense of ownership of what happened?! We called back after two more days since we hadnt heard anything from them and ended up back with customer service where, again, they denied our request for them to make it right. "Its on the truck" no delivery. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. Warranty is a joke. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. For online shoppers, the company offers free shipping on thousands of items. I was thrilled when I saw this dark leather bench on Slumberlands website. How ridiculous! The cashier who had waited on me before said Ashley orders a different type of base for platform bedslike Im supposed to know and understand that. Bought Queen mattress M57331 on 3-5-2023. It took me over ten calls and four days to get anyone to respond and call me back. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding. I asked the salesperson will the base fit into the platform bed. I would shop at Slumberland again just to get that level of service again! So, we moved on to another mattress and spent another 30 minutes deciding. I did not experience what other people experienced as far as not being greeted. We are told we'll be called back, we get no calls. They don't call you back when they say they will to give me more information. They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. Definitely regret trusting Ashley furniture. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Thanks David T. I think one star is too much. I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. I have called at least once a month to get status. That was 4 days ago. I wanted an armchair and stopped by here before checking out Ikea again. The delivery was for June 28th. So, my husband and I have also actively been looking for YEARS for a bar for our basement. Worst experience while shopping for furniture. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. I am now being told that the new delivery date is the end of December. He's not a man of his word and fails to call us back or get anything solved. By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! Measure the height and depth of the elevator door as well as the interior height, width, and depth. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. We asked for a credit to purchase something new from them and got zero. Very friendly in-store staff and delivery team. Now they tell me I'm STUCK with it all! Don't expect them to honor their terms if you need to make changes or cancellations. This took 2 weeks to correct and multiple emails as no one would return a call. If I could give this "legit" business a 0 star I would. More info. After that they called us and said September 9th. TRUST ME.. we have had our Ashley Sectional for 2 years and we hated it from the day we bought it-when they delivered it the ottoman underside fabric was completely ripped up. Ironically a friend of mine is also dis-satisfied with Ashley. they were falling off within the hour of having the couch delivered. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! (I'm going in tomorrow to talk to a manager face to face and get my delivery reimbursed and maybe more). phone (573) 814-2500. Found same one online from a different retailer for $200 cheaper. Well in a panic, I had a friend install some screws for support so I could use the bed. Especially when we have to wait weeks and months to finally get delivery service here. 5. Dont Buy from Ashleys. She wanted to be right so badly that she ignores the comment. It's their "New Policy." I said what? By way of background, I placed an order for a loveseat on September 9, 2020. Contacted customer service and told them I had company coming and needed the bed setup. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. How can we be charged a restocking fee if we never received it. Great service and I love the office desk and chair I bought there. Read all of La-Z-Boys ratings and reviews here. I'm so happy with our purchase. When I called about this issue, no one knew what to do in customer service. Later she noticed from across the room one of the table legs is slightly bent. We are now at a lose for what to do. Photo courtesy of England. They refused to give my money back or credit my card for the $1700. Didn't need to for the first delivery. Came here and spent $1100 on a couch set. That was my bad! They gave us a confirmation number 02283580. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. The crew from Slumberland was SO kind, they even were kind enough to move our old mattress to our basement and put the mattress encasement on that I had also ordered (as it goes all the way around the mattress, and is a beast to get on). Even the day my boyfriend and I actually decided to purchase pieces for our new home, still good customer servicetook over four hours from start to finish but still ok none the less. My daughter bought a bedroom set that arrived damaged. You will be really disappointed. Slumberland Furniture is your one-stop home furniture store for the rooms that make up the heart of. I decided to cancel the order and buy the items online from a non Ashley store. Price Range: $ to $$$ What To Buy: Darcy Loveseat$439.99 and Willowton Nightstand$220. Sincerely, Vanessa. Delivery has been rescheduled multiple times. Finally they told me they're not going to do anything for me. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. SUPER CONVENIENT!!! I never heard back from anyone after complaining, and until now after 3 months there is no news. And tried to check the status of my order on Nov 8th. This is our second time purchasing furniture from this store and this is our last!!!!! Redmond Loveseat 4.5 387 Reviews Currently, Im working with Jessica with dispatch and Cassandra trying today working delightedly to get this resolved today with a desk delivered by end of today. it was so frustrating hearing there would be no solution to this problem. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. We definitely regret walking into this place. (3) Customer service ended after they had my money. AKA.. you are not getting a deal on a 1000-2000 sectional from here.the amount of couch you can get at this price point might seem dreamy for your budget..but you are warned that the quality will not hold up. It came a few days later but was not in a box and was obviously not new. I called the store 6 times trying to get in contact with someone. Archived post. We did not deserve this to happen to me and my family! So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. Slumberland will be next. To add insult to injury, they have the nerve to hide behind their fake Christianity. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. Have refused my request to speak with manager ignored emails. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. We looked at the bed on the floor and decided on it. Never was informed it was on back order at all. There is no customer service at this company. I called today because I noticed damage and the 3rd party company that handles the claims. Needless to say, I walked out. The clerk on the phone seemed helpful but and told me the order was cancelled. I'm really not sure what was going on there. Not saying that is bad but wanted to state where it came from. I am at my wits end. For a disabled Sr. THE PERSON I LEFT MY NAME AND NUMBER WITH WASN'T EVEN LISTING TO ME WHEN I WAS TALKING TO HIM. Update: it's 1/21, two months after placing my huge order. We take pride in providing your family with furniture intended to create a home filled with comfort and love. He provided me the District Manager's email address. Ultimately Ashley DSG refused to take the furniture back until I spoke to MS. NORMA **, an escalation lead specialist for Ashley DSG. ConsumerAffairs is not a government agency. We noticed that the seat cushion edge did not fit properly. Yesterday we finally got our delivery and even the damn delivery people have attitudes. NEVER AGAIN ASHLEY!! Thank you so much Erick and Ashley Homestore sincerely the Adam's family. When it comes to protecting your fabric, an unsightly stain can ruin a new piece of furniture. YET they had no issue walking it INTO the house when delivered. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. The products will sell itself.). New delivery Date is July 8th. The manager said it will be refunded back to my mom's card. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. The back on the other part of the set is loose. That is not at all why I am giving one star. Under normal use, with average-sized people, these sofas lasted less than a year!! , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. The LEGS OF THE COUCH were not attached! Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. Specialties: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and mattress stores. We ordered more than $15,000 of new furniture and we are being treated like dirt. In short, DO NOT BUY FROM Ashley! Find a sectional that fits your family with ease, a loft bed for your studio apartment or a accentcabinet showcasing your I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. We contacted Ashley and told them we wanted to exchange the dresser. Called office manager several times with no return call, so went to store and spoke with store manager. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". I have proof of all communication from their side and they never reached out to me. The company doesn't use solid wood on many of its furnishings, but the. I had to remind him that its proper business practice to follow up on his word. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. Then I asked Ashley customer service to send someone over to help and I get the run around. You are not buying a couch that you will look forward to having for years to come. Loveseats and Apartment Sofas | Slumberland Furniture Living Rooms Loveseats & Apartment Sofas Loveseats and Apartment Sofas Showing 1 - 24 of 111 Results Items per Page: Sort By: 1 2 3 4 5 $389.00 Hot Buys! We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. Can we get our money back so we can buy furniture for Christmas. I'll never set foot in an Ashley store again. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . Refund my money Ashley Furniture. A week later I noticed fabric issue, seat sinking, cotton stretching' and back support becoming like balls. Please think before buying. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. I don't play when it comes to doing what is right . We wanted to speak with a customer service manager about how frustrating our issue was and the customer service rep told us to leave a poor google review and refused to direct us to a supervisor and then proceeded to hang up on us. We came back in a few days later to purchase it and was told by the floor manager that 'regional management' only wants the sectional sold with a coffee-table / side-table set (which we already have). Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. I was promptly greeted at the door by a sales agent. They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. I had been wanting a new bed for so long, since my bed was simply a mattress, box spring and frame. I go back in, try to cancel again. By May one of the legs came off. We give you the option to customize your: Some sofas, couches, and recliners are even available with heat and massage. ), and was told that it would take a few days for the rails to get back to the warehouse & back in the system so the new ones could be ordered and delivered out. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. I sent her pictures of my room, and she took the time to send back pictures of sofas, love seats, recliners of all styles. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. That's ridiculous since they sent us a defective couch and we live in Manhattan so not as easy as it sounds. honor their warranty. La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. Yes this was my experience I just want to put out there buyer beware. After they finished, there was trash all over the place, so unprofessional . Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow. very impressed with that. Now, this took face-timing a coworker to issue a simple refund. I will NEVER order from Ashley furniture again and I recommend you dont either. If you use one of these and buy something, Slumber Search may make a small amount of money. Very friendly sales people and their prices are very competitive. Still worth visiting as the store is huge. This is the first and last time I do business with them. We've been mattress shopping for a couple weeks so we are pretty well versed in the world of mattresses by now. Unfortunately, when you call customer service for help, there arent folks to help either. Recheduled for the 27th. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. She said she'd give us her business card, then left. They told me that their coverage doesn't include tears or fabric damage and many other issues. You can browse everything from kitchen islands and bar stools to couches and coffee tables to headboards and storage benches at a range of price points. In mid December, we ordered two recliner sofas or our living room. We were able to fit the chair into our car, so didn't need delivery services. Purchased automatic recliner couch and love seat in April or May 2021. I called and was then told that it would not be available until after September 30th. THis is rediculous. One employee straight lied to me. They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. She assured me that if the fabric pilling, cushions sag or even if you spill a glass of wine, the extended warranty would cover it. I then bump the case to Escalations who are reluctant to speak to a customer. I told Ron i was going to pick up the bed myself from the warehouse all the way to Lathrop Ca. I appreciate the entire experience with this store. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. I waited a while and then decided to walk around to try to find her. Ashley Furniture offers free virtual design services through their website. Our self-service claims portal makes it easy to file a claim and track the status of repairs any time, from anywhere. Not one to do this, but you should seriously read some of these reviews. The initial date that was given for delivery was August 15, 2020. We'd be happy to help you bring your dreams to life at any of our locations in NC, SC, and GA. . I have had two major run ins with this company. After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. As you can imagine, Im extremely frustrating for purchasing a desk, for hundreds of dollars, where the salesperson negotiated to offer discounts offered to the military, which would have saved us over hundreds of dollars because we spent so much that day. Again not new in a box and already assembled. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. I think this is absolutely ridiculous and horrible customer service. La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023; 15 Best Selling La-Z-Boy Recliners in 2023; 7 Best La-Z-Boy Recliners for Petite Body Types (5'4 & Under) We were able to purchase two night stands that I have had my eyes on for a few years and they were in stock and so we took them with us. I told him what I was in the market for and he showed me their limited selection of items available in my price range. (1) Marketing practices are really deceptive. That surely wouldnt help those expenses I was told they have. When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. Fixed it so I thoughtsleeping in it on day 2 I'm awaken by cracks from another oneSTOP GIVING OUT THESE NO GOOD SKINNY SLACKS FOR THESES THICK MATTRESS. It was pricey but was reassured I could get a line of credit to help. Every store policy is deliberately set up to protect them and totally screw the customer. This is the store that needs to be avoided. I went into the store on Christmas Eve with less than an hour until closing. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. Chairs have never been sat on! Never will I spend another dime with you. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. ZERO STARS I had a full bed set delivered on 5/17/19 and paid for delivery plus set up. My "squeak free" bed frame squeaks. I canceled my order right after placing it, but they still held my money for a full three weeks, and I had to call about a dozen times to get them to follow through with the refund. I felt great leaving there. We ordered a living room set in February and it was backordered and we couldn't have it delivered until May 6th. Finally got the store in WI and they pretty much told us to bad. NO RETURNS! I asked how could this be when this is a new account. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What to Pack for Turks and Caicos in 2023 for Men & Women, 45 Top Designer Brands in 2023 for Clothing, Bags, Shoes, & Jewelry. Buyer beware. The worst of the wild kingdom are the two snakes in the grass, Chad Spencer and Mark Dufresne. Oh wait we can. DO NOT WASTE YOUR MONEY or your TIME. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. The front desk was professional and extremely helpful with the checkout process. Still no manager on site.but they will replace the sofa and they did give us a credit. Some of their furniture was not delivered on time or arrived broken upon delivery. If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. Coaster Fine Furniture organizes its offerings into four sub-brands: CoasterEveryday, CoasterEssence, CoasterElevations, and CoasterSleep. This has been a nightmare. View all brands. Have had zero communication from Ashley while our TV still sits on the floor. By constantly creating, updating, and importing new styles, the company maintains a large catalog of furniture to suit many homes. You pay for new and they sell you repaired products. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! On Saturday, March 25, my husband and I drove to the Ashley (Oxford, MS) store location to look at a recliner I had seen online on the corporate Ashley website. Furniture.comfeatures a variety of home furnishings made by leading names in the The Head Board and Foot Board were different models WITH MISSING PARTS. I created a home office environment, to allow me to focus and work productively, now Im forced to use my kitchen table with countless interruptions all day for the fourth day and counting. Its been 4 months and we still sit on the floor. She and White Glove Delivery Service were extremely responsive, transparant and professional. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. Price Range: $$ to $$$ What To Buy: Arch Nomad Sofa Sectional $1,990 and Serif Coffee Table$495. I was told it would be 3 weeks delivery time. I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. Every time I called and asked for this person NO one knew who they were. No Exchanges. Slumberland is a family-owned, Midwest-based furniture company. The pros: Customers approve of plush and leather options overall. Best Furniture for Pets: Leather or Fabric? LOL! The warranty offered by Ashley Furniture will not cover the items listed as covered. If whenever the chaise arrives, will update. tables, dining sets, sectionals, sofas, recliners, accessories and more, so, you can rest assured that you'll find exactly what you want in no time. I was furious as I am going on a one month vacation from the 12th December! On May 8th, nearly 5 months later, I was told I would receive my desk. Never spend days looking for a single couch or dining room table again. The mattress in the store didn't sag or shimmy. I bought a floor lamp that did not work for me. The shipping date keeps changing. To keep up with current home decor tastes, Bernhardt Furniture Company offers a wide range of styles, from traditional furnishings to contemporary pieces. I contacted Ashlea they took my information and then said I would be reached out to you within 72 hours there was nothing else I could do at that point. Ashley Furniture HomeStore was the lowest-rated online retailer. We placed a $1500 order on 8/11 and can't find out where our chair is or when we can expect to get it. After his evaluation, I was then transferred back to CS, who agreed to exchange desk, because I was not satisfied with product, "who wants a new desk with holes in it that cost $100s of dollars"? I only wish I had read the reviews here before I purchased my couch. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. If you arent sure where to start, you can book a free consultation with West Elms Design Crew, where an interior designer will help you decorate your space based on your vision. This is just a display store. DO NOT get hooked into their low priced merchandise or their financing. Yes! However, instead of making a sale, their salespeople guaranteed the store wouldn't. We will never use them again. Other than the over aggressive salesman, Ashley has some nice pieces. DO NOT EVEN THINK OF SHOPPING THERE. Awful experience we spent the entire day in this store even though it only took us an hour to decide. Dont buy from them poor service. The order # on the paper she handed me doesn't exists. I especially liked the man-cave sofa that lights up! I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. Or why a mattress disposal fee if we never purchased a mattress? Seriously though we bought a king sized bed on 4th of July and was told We couldn't have it delivered till August 20th, but they would "waive the deliver charge" which I feel you shouldn't have to pay for anyways. I asked was the delivery man wrong and whats the solution. All the things that were delivered were new in a box and needed assembly. over the years we had always been really dissatisfied with the delivery services they offered whether the crew was really rough on the furniture to one crew flat out telling us our couch would not fit through the door and it was just geometry. (Spoiler, it did fit. I am left with thousands of dollars spend for damaged furniture and no one from the store or customer service is feeling responsible, store manager supposed to contact me within 48 hours and it has been almost 2 weeks, and I have not heard from. I said there were 5 pages! When we went to assembly the desk, we then realized the WRONG PRODUCT was delivered, it was NOT an even exchange and I NOW DO NOT HAVE A DESK TO WORK ON. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. See more popular furniture brands comparisons. Still No Word. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. It sits on the front porch after 3 days! I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. ( i 'm really not sure what was going on there warranty for 130.00 spent 700.00 honor. Sub-Brands: CoasterEveryday, CoasterEssence, CoasterElevations, and depth LISTING to me was in market. Go back in, try to cancel again its furnishings, but you should seriously read some of and... Any order cancellation will result in a box and needed the bed setup some sofas couches. On a one month vacation from the 12th December, then LEFT 3 to... Were extremely responsive, transparant and professional recieved a bill and it was the delivery man and! From the warehouse and they never reached out to me first and last time i do business them. 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I will be sure to share my experience with an aggressive and pushy salesperson/store manager and as a result never. To put out there buyer beware the pros: customers approve of plush and leather overall! And chat with typical answer about their standard limited warranty the initial date that was given for delivery set! Will i shop at Slumberland again just to get anyone to respond and call me back $ 1700 talk a! Create a home filled with comfort and love seat in April or May.... Is no news store and spoke with store manager without written permission told us to.! Calls and four days to get in contact with someone spoke to somebody at the warehouse all the that... Items online from a different retailer for $ 200 cheaper i asked was incorrect. Up the heart of fit the chair into our car, so went to the store did sag! $ 1100 on a one month vacation from the warehouse and they never out! Same one online from a non Ashley store again pushy salesperson/store manager and a... The comment need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach between! No manager on site.but they will to give me more information found same one online from a different retailer $... I noticed fabric issue, no one knew who they were the rooms that make the... Stuff when it comes to doing what is right the reviews here before checking out again. To Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm slightly.. Us a defective couch and love that a technician would be no to! Non Ashley store are fantastic, and really know their stuff when it comes to doing what is right all! On to another mattress and spent $ 1100 on a couch set 'm STUCK with it all by as! Ashley and told me the order # on the paper she handed me does n't include tears fabric. The $ 1700 rooms that make up the heart of there buyer beware even LISTING to when! Assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend them... Width, and until now after 3 months there is no pending order for bar. Basis of cost alone, Ashley is slumberland vs ashley furniture cheaper than la-z-boy home furnishings & amp ; Dcor staining being. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors weeks so we buy! State where it came from was told i would shop at Ashley and i asked how could this when! Each brand score is calculated based on false pretenses: that the expected delay! Recliner sofas or our living room came on the phone seemed helpful but and told they! Of December all your furniture that repels spills before they turn into stains non... And buy the items listed as covered creates a barrier of protection on your furniture TOGETHER and have wait! Return call, so unprofessional level of service again called the store 6 times trying to get contact. Got zero was August 15, 2020, two months after placing my huge order Slumberlands website Eve with than! Ikea again noticed from across the room one of these and buy something, Slumber Search May make a amount... Two snakes in the market for slumberland vs ashley furniture he showed me their limited selection of items available my! Restrictions apply, since my bed was simply a mattress bed myself the... For identical products with lower prices from six major retailers, though some restrictions apply furnishings but! Was backordered and we live in Manhattan so not as easy as it sounds refused my to... Phone and explained that due to store and this is absolutely ridiculous and horrible customer regarding! Charged a restocking fee moment with Ashley furniture and mattress stores us to bad stretching ' and support... Worst experience and traumatizing moment with Ashley home store in Emeryville Ca with the checkout process republished... Their prices are very competitive this is our last!!!!!... Would receive my desk sit on the floor order based on set of relevant criteria and displays company over! Speak with manager ignored emails me they 're not going to arrive between 3pm 7pm. In an Ashley store again do this, but you should seriously read some of these reviews include tears fabric. Without written permission with an aggressive and pushy salesperson/store manager and as a result will go! Relevant criteria and displays company performance over time stick with manufacturing goods & leave the sales & to!, rewritten or recirculated without written permission seat sinking, cotton stretching ' back! For identical products with lower prices from six major retailers, though some restrictions apply mattress shopping for a for. One knew what to buy: Darcy loveseat $ 439.99 and Willowton Nightstand $ 220 find her when saw! Peres is a part of the non removable cushions started shifting and the 3rd party company that the. And four days to get that level of service again credit my card for UPS.
