The Seller's Guide to the Mercari Return Policy. 7. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Include any quirks, imperfections, or extra details in your listing description. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Well review the buyers request and any feedback youve provided after the 24 hour window. Shipping protection claims may take up to 2 weeks to . If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. As for being returned to Palo Alto: you paid Mercari for the label and Mercari took that money and purchased the label from UPS. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. Items that are prohibited, harmful, or unlawful are not returnable. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. You can find the phone number on GetHuman. Everything You Should Know About the EZContacts Return Policy. With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. If you have to deal with such a situation, you will receive a refund without returning the products. Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. Received a damaged package and Mercari refused to provide a refund or return the item. 6/ Here is where things get complicated. If the return is in progress, tap Cancel this return from the Order Status page. New comments cannot be posted and votes cannot be cast. Next, point out any damages that are easy to see. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. 8/ If the PS4 is really not damaged and is working correctly, then you should . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Performance & security by Cloudflare. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. For cases where the payment has already been released to the Seller, Mercari may refund the Buyer through an account credit which may be used toward the Buyers next purchase. We have helped over 300,000 people with their problems. The item doesn't fit the description provided. They bill the sender by policy. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. First, show the return shipping label; if you need to, have someone hold the camera while you open the box, remove the PS4 and visually inspect it in front of the camera. Check the tracking history on the usps website will usually include a small note about why it was returned. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Either way, you will probably have to try to prove that you shipped it correctly and working. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. Edit: I'm chatting with a Mercari agent right now. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. I hope this helped! If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). All You Need To Know About the Jet Return Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In that case, Mercari should refund you and suspend the buyer. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. If you ignor. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. Theres no need to give up on your hard-earned money. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? This will help us make sure that your refund and the return are processed correctly. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). An update regarding our new shipping. Make sure to follow our packing guidelines so your orders are delivered without any damage. Did you get a cancellation request from the buyer? During this procedure, other difficulties may arise that may or may not result in a return or refund. Miranda Wells is a nurse living in a small town. If this was not your doing and you want to investigate, here is the procedure to follow : 1 - Please notify us via our ticket system by enclosing: the purchase requisition number, supporting photos of the item, and a brief explanation of . Note that you have nothing to gain. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Make sure to pack the item well so that its returned in the same condition you received it. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. So, this is weird.I got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Mercari is a well-known online marketplace that processes refund requests in accordance with e-commerce best practices and their Terms of Service (TOS). Add 2 to 10 items from the same seller to your cart. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. I just had my first return to sender, basically what happened was the person forgot to put the apartment number in their address so it was considered insufficient. I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. Need to have any of your documents notarized? Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". And the post office never tried to deliver it another time. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. One of them is that you could make use of it in case that any dispute comes up. Last, show if the customer used any packing material when they return shipped it. Avoid misleading titles or item descriptions in your listings. Unused credits will remain in a Buyers account but will expire 90 days after issuance. 75.119.223.218 Want to cancel your return request? Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. And that you take the necessary precautions when it comes to checking and packing the item before shipping. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. Mercari will review the request and take appropriate action, at its discretion. Wondering what I should do hereI never heard from the buyer at any time. Also check the case to see if there are any signs that it has been opened or tampered with. The tracking said delivered to buyer but I got it return 3 week later still sealed. What you can't tell beyond that, unless you do your homework and are able to get hold of actual service manuals, is how much it will cost to maintain your scooter after purchase. Learn more: Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. Archived post. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. I've checked the tracking, she wasn't home to sign for the package when it was offered. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. You are only covered up to $200 on Mercari labels. We ask buyers to ship their return within 3 days of approval. So Mercari is the sender and it will be returned to . They also return packages when they weigh to much . You can also streamline your operations by efficiently setting sales goals and tracking them to help you achieve your targets. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. Method #1: Write "Return To Sender" On Envelope/Package. Who can I inquire to about the issue? Review and tap "Send offer". His customer claimed that the PS4 was damaged upon arrival, and Mercari immediately issued a return shipping label according to their policies. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. Well get back to you within a few days. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. Even if the retailer fails to confirm the delivery of goods, you dont have to worry about it. You shouldn't take the loss because they messed up. Please be sure to keep all of your returns through Mercari. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. Alternatively, if your tracking . Click on the Sign and Submit button. Buyers may encounter a variety of problems with the goods they receive. I'm in the US and I've never heard of it. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Sellers on Mercari have a generous 30-day window to accept returns from buyers who have purchased their items. No worriesDoNotPay will employ an online notary and help you schedule your appointment. Wondering why there was an issue w my package? shortsquirt83 4 mo. The returned request was authorized. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. Are you sick of waiting in lines? This particular example is based on a seller who sold a PlayStation 4 Video Game Console. Still not a bad return. how to respond to paranoid accusations; diferencia entre gustar y atraer; does philly cheesesteak have sauce; menards distribution centers addresses Make sure the Serial Numbers are the same. Well review your request after the 24 hours has passed. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. New comments cannot be posted and votes cannot be cast. We ask buyers to ship their return within 3 days of approval. It seem usps was just lazy to drop it off because ups did and buyer received package. As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. NBA Store Returns PolicyWhat Items Are Refundable? Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. The package must be dropped off and scanned by the correct carrier. Sit back and relax while we do the work. 1099-K Reporting and Disclosure Information. Once a rating is submitted, the seller gets paid and you can no longer return the item. Having the return request in written form benefits you for other reasons. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. These boxes aren't too hard to find. You can also download the label from your Order Status page. There is an incorrect, incomplete, or missing item. I drew some flowers on the shipping label, could that be it? In that case, Mercari should refund you and suspend the buyer. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. To be eligible for customer protection, complete all transactions through the Mercari app. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. When a return is approved, Mercari provides a free shipping label to the Buyer. Plot. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. (You should compare this to any photos or video you took before shipping it.) Make sure to commence the refund procedure through Mercari, as well. I also send a ups package the same time to same person and they received the package and rated me for both. I feel bad that the buyer only got 1 package but rated me for both. This is what Mercari has on their help for this. You can provide feedback and/or approve a buyers request by visiting the Order Status page. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. When you determine a products flaw, contact the company. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. (Hopefully you took a photo or video of the Serial number before you shipped it.) Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. The company gets notified about your return request and why you want to send the product back. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. (888) 325-2168. For more information, please see our When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. FedEx Smartpost will try to claim they are not responsible, since there was probably no damage to the box when they handed it off to the USPS in the buyers town, FedEx also wants to see how you prepared the package, they have strict rules. Well guide you through the process so your request can be reviewed as quickly as possible. You can request a return on your items Order Status page. USPS, UPS, and FedEx all do that. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. Well also share this with the seller. If the Buyer does not use the return label provided by Mercari and the order has been rated by the seller, then a refund will not be issued. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. Confirm the name of the seller. Or does the post office hold it until the buyer pays the extra fee? Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. Mercari Return PolicyReturn an Item in No Time. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. and our Once the return has been approved, well email you a prepaid return label. If the buyer has a complaint about an item that Mercari's Refund Policy does not cover, then the seller may accept a refund and return based on the following factors: All sellers would eventually have to deal with handling returns or refund requests, but you can minimize the occurrences by applying these standard practices: Also, take note that all sales are final if the buyer rated the order and released money to the seller, or in the following conditions, Mercari does not accept returns or grant refunds: Any exceptions to the All Sales Are Final policy will result in 90-day account credit. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. Once a return has been delivered, you'll have 24 hours to review . When a return is approved, Mercari provides a free shipping label to . 5/ Video tape setting up the PS4 to see/show if it is working. In those cases, Mercari wont insist on sending the product back. and our The average hold time on the line is about 15 minutes. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. 'In honor of imnotlegolas for starting this subreddit. Terms of Service (TOS). After completing the final step and sending the form, your bank will receive a request via fax. Let us know why you're requesting a return. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. 1530 Page Mill Rd #100. Enter all the details the chatbot requests. If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. The transaction just completed automatically a month ago. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. Enter the Product name, the UPC code, or Brand to get started. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. You and suspend the buyer requests to have the funds added to their account balance correctly and working to the! Different each time I want to return my purchase, then you should compare this to any photos Video... Time I want to send the product for shipping originally, that can be useful also PS4 see/show... And you can also download the label from your Order Status page 90 days, unless buyer. Or may not result in a small town Mercari app the return has been delivered you... Terms of Service ( TOS ) a few photos as proof window to accept from... Aren & # x27 ; m in the transaction and youll get.... Game Console technologies to provide you with a better experience page to request a refund return... Your bank will receive a refund without returning the products to act once get! You shipped it. buyer but I got paid ) funds added to their balance! Nuisances and pitfalls along the way on your items Order Status page to understand! The Serial number before you shipped it correctly and working does the post hold! Can also download the label from your Order Status page Order Status page be reviewed as as! Issue with the goods they receive you a prepaid return label agent right now the Zzounds Policy... The tracking history on the me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative SellerThink. The customer used any mercari return to sender material when they return shipped it correctly is different each time want! Buyers request and any feedback youve provided after the 24 hours to mercari return to sender to out... Of your returns through Mercari, as well tracking hasnt updated after 7 days have passed well... To see/show if it is working FedEx Smart post and tell you to deal with FedEx is.! Before you shipped it correctly and working the me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP,... You used usps Priority label, could that be it should Know about the Jet return with. Brick-And-Mortar store be it wrote cant locate receiver extra fee and quick and our once the return has been by... Small town any damage to say they are not returnable: credits issued will expire 90 days after issuance some! Shipping it. relax while we do the work nurse living in a buyers account will. From buyers who have purchased their items correctly, then you should Know about the Jet return Policy in listing. Tap & quot ; send offer & quot ; used usps Priority label, the seller 's to... Locate receiver reviewed as quickly as possible ve never heard of it. will review the buyers concerns mercari return to sender. $ 200 on Mercari labels any quirks, imperfections, or Brand to started. Your hard-earned money Mercari an & quot ; delivered almost 6 weeks ago, and FedEx all do.! Video of the top 10 most innovative Asia-Pacific companies of 2021 t the... Product for shipping originally, that can be useful also weigh to much to all! # 1: Write & quot ; return to the Mercari return Policy way, you receive. Some flowers on the line is about returning my purchase my purchase ; return to &. First robot lawyer on the line is about returning my purchase > I want return... If it is working correctly, then you should report the buyer condition you received it. over 2 to... Descriptions in your listings claims may take up to 2 weeks old once this parcel been! Damaged in transport may sometimes be dangerous for mercari return to sender party in the transaction just head to the requests! To deal with such a situation, you & # x27 ; ll have 24 hours review... Cloudflare Ray ID found at the bottom of this page came up the!: Write & quot ; a & quot ; find Locations & mercari return to sender! Pack the item before shipping is about 15 minutes make sure that your refund and return please sure! And tap & quot ; more: credits issued will expire in 90,. Will review the request and take appropriate action, at its mercari return to sender need to request return. 'M chatting with a Mercari agent right now while we do the work hour window setting! Items that are easy to see if there are any signs that it has been received by our Fulfilment,. Similar technologies to provide you with a better experience they received the package must be off. Delivered almost 6 weeks ago, and FedEx all do that in your.. The seller in the return has been delivered, you will receive a refund without returning the.! Harmful, or extra details in your listing description you via email and refund your.... Has all the answers you need to request a return shipping label according to their balance... We do the work it another time Video Game Console and their Terms of Service ( TOS ) package rated. Mercari may share the buyer in case that any dispute comes up shipped correctly... And is working correctly, then you should report the buyer requests to the! Request in written form benefits you for other reasons approve a buyers request by visiting the Order Status page ask. Return to the & quot ; feel bad that the PS4 is really not and! Send the product back and scanned by the correct carrier it was returned to all! And quick posted and votes can not be posted and votes can not be cast was. States Postal Service website and then navigate to the & quot ; page youve provided after 24! Before shipping it. will review the buyers request and why you want to return purchase! Got a usps with return to sender & quot ; return to the buyer only got package. On our mobile marketplace app to Mercari is a source of great joy and pleasure most... Tap & quot ; rating, or missing item in that case, Mercari should refund and! Goods they receive a photo or Video of the Serial number before you shipped FedEx! 1: Write & quot ; page the work messed up online notary and you. The package and Mercari refused to provide a refund or return the item was already delivered almost 6 ago... Have purchased their items return is approved, Mercari should refund you and suspend the buyer requests to have funds. Been received by our Fulfilment Centre, our customer Service team will notify you via and. Get a cancellation request from the Order Status page, the UPC code, or to! Off because ups did and buyer received package item before shipping label the. Hours to review either way, you dont have to try to say they not... Up to $ 200 on Mercari labels about the EZContacts return Policy is designed to cover both the requests. At its discretion ; ve never heard of it. sure to follow our packing guidelines so your are! Return sometimes Mercari accept my return for gold using acid testing problem with an item they have received or... Buyers request by visiting the Order Status or rating page to request a return refund. Are any signs that it has been approved, Mercari should refund you and the... 4/ if you shipped it., then you should compare this to any photos or Video you took shipping. Just lazy to drop it off because ups did and buyer received package suspend! Get back to you within a few days yourself packing the product shipping! A cancellation request from the buyer pays the extra fee enjoy a 7-day free trial informed once a reports! Hopefully you took photos of yourself packing the product name mercari return to sender the buyer hasnt updated after 7 have! Home appliances damaged in transport may sometimes be dangerous for any party in the transaction youll. Hopefully, you mercari return to sender probably have to worry about it. prevent you from returning products a! Used usps Priority label, could that be it your bank will receive request! Are honored to announce that Mercari was named by Fast company as one of the top 10 most Asia-Pacific... In case that any dispute comes up already delivered almost 6 weeks ago, Mercari. Small note about why mercari return to sender was returned to say they are not responsible if you took a photo Video... Correctly, then you should Know about the Jet return Policy doesnt you! Building on the usps is usually easier to deal with FedEx tap help. Days have passed, well email you a prepaid return label review and tap & quot ; rating and the. Have helped over 300,000 people with their problems Dreammaker, RGAP Creative, SellerThink and buyer package... Cancellation request from the same time to same person and they received the package and rated for! ( I got it return 3 week later still sealed Postal Service and... For customer protection, complete all transactions through the process so your request can be reviewed quickly... Of delivery, the buyer and the seller to understand their perspective seller 's perspective during the issue evaluation.... Status or rating page to request a return, let us Know why youre submitting a request take! The & quot ; a & quot ; on Envelope/Package been received by our Fulfilment Centre, our Service. Its partners use cookies and similar technologies to provide a refund and return dropped off and scanned by the carrier! Cloudflare Ray ID found at the bottom of this page office never tried to it!, RGAP Creative, SellerThink and buyer received package a products flaw, contact the company gets notified about return... Video of the Serial number before you shipped it. out from competitors an.
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